Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@vandaldepartment.com.

If your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@vandaldepartment.com.

Damages and Issues

Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us at info@vandaldepartment.com.

Exchanges

The fastest way to ensure you get the item you want is to return the original item. Once the return is accepted, you can place a new order for the desired product.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be returned in the same condition in which you received it — unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return. If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@vandaldepartment.com.